When to talk to the sales team?

You are not yet a customer and want to understand plans, pricing and scope.
You are already a customer but need to:
- add new modules;
- expand the number of users or units;
- discuss contractual changes;
- evaluate a larger plan or specific terms.
You are planning a migration or stack consolidation project and need advisory support.

Contact channels

Form

Recommended channel.

Accessible via the “I need to talk to someone” card.

Email

comercial@centriu.com

WhatsApp/Phone

(If available in your region)

The form on the website is always the preferred channel because it already structures the information.

Step by step to talk to sales

1. Access the form

Click on “Talk to sales” in the Help Center or the resources page.

2. Fill in basic information

Full name, corporate email, company, job title.
Country/state (for time zone and terms).

3. Choose the type of need

“I want to get to know Centriu”
“I am a customer and want to expand my usage”
“I have questions about plans and pricing”
“Other sales matters”

4. Describe your context

Describe in a few lines:

How many people will use the platform.
Which areas (CX, Growth, Operations...).
Main current challenges.

5. Submit

After submitting, you will receive an email with the request number.

What to expect after getting in touch

Response time

Within the stated SLA (e.g., within 1 business day).

First contact

Quick validation and scheduling of a diagnostic, if it makes sense.

Diagnostic meeting

Maps pain points, operational volume and aligns modules/plans.

Proposal

Formal document with modules, users, prices and timelines.

How to prepare to talk to sales

For a more focused conversation, have on hand:

Approximate number of active customers.
Average monthly volume of tickets/support interactions.
Number of users who should access the platform.
Main tools you use today.
Main goal with Centriu over the next 6–12 months.

Example of a well-defined goal:

“We want to consolidate CX and revenue data into a single command center, reducing by 50% the time the team spends building manual reports.”

Quick checklist

I know whether I am reaching out as a new or an existing customer.
I know how many people will use Centriu.
I know which internal areas will be involved (CX, Growth, etc.).
I have a clear idea of the problem I want to solve.

With this, the conversation with sales becomes much more productive.

Talk to sales