What is Centriu Agent?

It is the AI agent network module of Centriu OS. You create, configure and orchestrate specialized agents that automate support, lead qualification, triage and back-office tasks — with full control over behavior, limits and escalation.

Is it different from a regular chatbot?

Yes. A chatbot follows fixed scripts. Agent's agents reason with the customer context, the interaction history and data from the other modules — and take real actions, such as opening a ticket or triggering a flow, within the same conversation.

How does it integrate with the other modules?

Agent reads and triggers Link (capture), Orbit (CRM), Care (support), Echo (feedback), Flow (automations) and Pulse (health score). A single agent can qualify a lead, open a ticket and start a flow in sequence.

Does the AI act on its own without supervision?

No. You define guardrails, action limits and approval points. In sensitive cases, the agent hands off to a person. AI speeds up the work; the final decision stays human when it matters.

Do I need a technical team to set it up?

No. Configuration is no-code: role, goal, tone of voice, knowledge base and escalation rules are all defined through the interface. A technical team is only needed for more advanced custom integrations.

Centriu AgentCX and Growth automation with AI under human controlsee all modules

AI agent network

AI agents that reason and act for your team

Automate support, lead qualification, triage and back office with agents that understand customer context, take real actions and know when to bring in a person.

No code · Human control · Full observability

Centriu Agent — AI agent network in action

24/7

service with no queue

-70%

of repetitive work

modules activated

100%

with an audit trail

Why Agent

Less repetitive work, more human decisions

Agent takes on the operational volume with context and criteria — and frees people for the work that calls for judgment.

No-code configuration

Build agents by role — SDR, tier-1 support, triage, back office — with goals, tone of voice and escalation rules. No developer required.

Reasoning with real context

Each agent reads the customer history, the knowledge base and data from the other modules before replying. No rigid scripts.

Under human control

Action limits, approval at critical points and handoff to the team when the case calls for it. AI speeds things up; a person decides.

Capabilities

Everything an agent needs to do real work

From setup to monitoring, with governance at every step.

Specialized agents

One agent per role, with its own prompt, knowledge and tools.

Integrated RAG

A connected knowledge base, with answers grounded in your documentation.

Cross-module actions

Opens a ticket in Care, triggers a flow in Flow, updates the card in Orbit — all in a single conversation.

Automatic classification

Tags, intent, sentiment and priority applied in real time.

Observability

Metrics for resolution, containment, cost per conversation and answer quality.

Guardrails and escalation

Configurable safety rules, action limits and human handoff.

How it works

From zero to production in four steps

No months-long project. You configure, test and activate.

Define the goal

Choose the agent role and the expected outcome — qualify, resolve, classify or execute.

Connect the knowledge

Point to the knowledge base and the modules the agent can read and trigger.

Set the limits

Define guardrails, approvals and the exact handoff point to a person.

Activate and monitor

Go live and track resolution, cost and quality in real time.

In action

One conversation, many actions

The agent doesn't just reply: it executes. It qualifies the lead, creates the CRM card, opens the ticket and triggers the flow — with a trail of everything done.

Agent · SDR

online

I'd like pricing for a team of 20 people.

Perfect! I've registered your interest and will prepare a simulation. What industry is your company in?

Lead qualified — score 82

Card created in Orbit

Flow started in Flow

Follow-up in 2 days

24/7 tier-1 supportResolves recurring questions with account context and history, escalating only what needs a human.

Lead qualificationTalks, qualifies and enriches the lead in Link, creating a pre-scored card in Orbit.

Automated back officeClassifies tickets, summarizes conversations, updates records and drafts replies for review.

Ecosystem

Connected to the rest of Centriu

Agent reads and triggers the modules your team already uses, keeping context alive in every action.

AgentLinkOrbitCareEchoFlowPulse

Built for

CX operationsSales teamsSupport and SuccessBack officeAgenciesB2B SaaS

Module plans

Three tiers that unlock more as you grow. On Max, you get access to everything.

Starter

Essentials to start

Specialized agents per role
Knowledge base with integrated RAG
No-code agent configuration

Pro

Full operation

Specialized agents per role
Knowledge base with integrated RAG
No-code agent configuration
Human handoff with context
Dedicated prompts and tools per agent
Automatic lead qualification

Max

Everything

Everything unlocked

Specialized agents per role
Knowledge base with integrated RAG
No-code agent configuration
Human handoff with context
Dedicated prompts and tools per agent
Automatic lead qualification
Integration with Orbit, Care, Gauge and Pulse
Cross-module actions in a single conversation
Decision audit with reasoning trail

See plans and pricing

Questions

Frequently asked questions

Start with one agent and scale

Put AI to work for your team

Talk to a specialist and see Agent applied to your process — from the first use case to gains at scale.