Your customer is one. Your service should be too
Calls in one tool, WhatsApp in another, email lost in the inbox and chat with no history. Care brings every channel into a single queue, with the entire relationship in plain sight.
One queue, every channel
Phone, WhatsApp, email and chat land in the same unified inbox. Your team works from a single place, without juggling tabs, systems and passwords — and no contact gets lost along the way.
A single customer history
Every contact carries the whole relationship: previous calls, messages, tickets and notes. The agent joins the conversation already knowing the context.
Real-time metrics
SLA, response time, queue and satisfaction on a live dashboard. You see the entire contact center at a glance.
Everything a contact center needs, without gluing tools together
From channel to metric, on a single platform with built-in AI.
Integrated telephony
Receive and place calls with automatic logging, notes and recordings linked to the ticket.
Official WhatsApp
Serve customers on WhatsApp Business with templates, media and routing to the right queue.
Email and chat
Shared email inbox and website chat, with replies and history in the same place.
SLA and prioritization
Deadline rules, breach alerts and automatic prioritization of the most urgent cases.
Triage and classification
Topic, intent, sentiment and priority applied on arrival — manually or by AI.
Service AI
History summaries, script suggestions and first-level replies with Centriu Agent.
From channel chaos to a single operation
Four steps to bring your entire customer service into Care.
Plug phone, WhatsApp, email and chat into Care. Everything starts landing in a single queue.
Create queues, define roles, service hours and topic-based routing rules.
Define deadlines, alerts and where AI summarizes, triages and replies before the human agent.
The operation runs on a single history, and you measure SLA, satisfaction and productivity live.
AI prepares. The agent resolves
When a contact enters the queue, Care has already summarized the history, suggested the script and classified the request. Your team starts every conversation three steps ahead, without losing the human touch.
Customer for 8 months. 2 previous orders delivered on time. Order #4821 delayed — suggest tracking and reshipment.
Connected to the rest of Centriu
Care exchanges context with the modules your team already uses, so every conversation starts with the customer's full story.
Link brings the contact's origin, Agent answers the first level, Echo collects post-service feedback, Orbit holds the CRM and Pulse flags at-risk customers to serve first.
Built for
Module plans
Three tiers that unlock more as you grow. On Max, you get access to everything.
Starter
Essentials to start
- Unified omnichannel inbox
- WhatsApp, email, chat and voice
- Real-time queue management
- Knowledge base and canned responses
Pro
Full operation
- Unified omnichannel inbox
- WhatsApp, email, chat and voice
- Real-time queue management
- Knowledge base and canned responses
- Smart routing by skill
- SLA rules and automatic priority
- AI ticket suggestion and classification
- AHT, CSAT and volume reports
Max
EverythingEverything unlocked
- Unified omnichannel inbox
- WhatsApp, email, chat and voice
- Real-time queue management
- Knowledge base and canned responses
- Smart routing by skill
- SLA rules and automatic priority
- AI ticket suggestion and classification
- AHT, CSAT and volume reports
- Full client context (CRM + Pulse)
- Pulse and Orbit integration
- Auditable records and regulatory SLA