What is Centriu Link?

It is the omnichannel inbox of Centriu OS. It unifies WhatsApp, Instagram Direct, Facebook Messenger and your website chat into a single inbox, with smart queues, SLAs, tags, contact CRM and one history per customer. The team handles every channel from one place.

Which channels does Link handle?

WhatsApp, Instagram Direct, Facebook Messenger and your website chat (embeddable widget). Instagram and Messenger are authorized via Meta in a few clicks; the website widget is a snippet of code you paste into the page. They all land in the same inbox.

Can several agents serve at the same time?

Yes. Conversations enter queues and are distributed by channel, team or topic, without two people replying to the same contact. Each agent sees what is theirs, with the customer’s full history alongside.

Are there SLAs and service metrics?

Yes. You define first-response and resolution targets, and Link monitors them in real time, warning before the deadline is missed. The dashboard shows volume by channel, response time, SLA met and team productivity.

How does Link connect with the other modules?

Link sends conversation context to Care (tickets), Agent (AI agents), Orbit (sales CRM) and Flow (automations). A conversation can become a ticket, update the customer card or trigger a flow — without leaving the inbox.

Centriu Linkomnichannel service inbox with queues, SLA and a single historysee all modules

Omnichannel inbox

Every one of your customer’s channels in a single inbox

WhatsApp, Instagram, Messenger and website chat in the same inbox. With smart queues, SLAs, tags and one history per customer, your team handles everything from one place — without losing a message or the context.

WhatsApp · Instagram · Messenger · Website chat

Centriu Link — omnichannel customer service inbox

channels in one inbox

history per customer

messages lost between tabs

24/7

triage with an AI bot

Why Link

Service stops being a race between tabs

Your customer talks across five channels and your team replies on five screens. Link brings it all into a single inbox, with context and deadlines under control.

One inbox only

WhatsApp, Instagram Direct, Messenger and website chat all land on the same screen. The team replies to everything from one place, without switching tabs or losing a message — every conversation with its source channel always in view.

One history per customer

Each contact gathers every conversation from every channel into a single profile. The agent sees what was already said before replying — no starting from scratch.

Nothing goes unanswered

Smart queues distribute conversations and SLAs warn before the deadline is missed. What is urgent rises, what waits never disappears.

Features

Everything a service operation needs

From connected channels to a met SLA, with organization and control in every conversation.

Real WhatsApp

QR Code connection (Baileys), with a humanized sending queue and anti-block protection for your number.

Instagram + Messenger

Instagram Direct and Facebook Messenger connected via Meta, authorized in a few clicks.

Chat on your website

An embeddable widget that brings website conversations straight into the same inbox, with your brand identity.

Queues and routing

Routing by channel, team or topic. Each agent gets what is theirs, with no duplicate conversations.

Tags and organization

Tag, filter and prioritize conversations by topic, stage or campaign. Find any history in seconds.

SLA and deadlines

First-response and resolution targets monitored in real time, with alerts before they are missed.

How it works

From the first channel to the whole team on service

No complicated migration. You connect, organize and start serving.

Connect the channels

Scan the WhatsApp QR, authorize Instagram and Messenger via Meta, and paste the chat widget into your website.

Build the team

Invite agents and set up queues by channel or topic, with the rules for distributing conversations.

Set up SLAs and tags

Define response targets, create tags and turn on the AI bot for the initial triage of what comes in.

Serve from one place

The operation now replies to every channel in the same inbox, with a single history and deadlines under control.

In action

One screen, every conversation

The conversation stays at the center, the customer history alongside it and the source channel always visible. The agent replies with context, tags it and resolves — while the deadlines run under control.

Marina Rocha

Queue · Sales

Hi! I saw you on Instagram and wanted to know the delivery time. 🙂

Hi, Marina! For your region the delivery time is 2 to 3 business days. Want me to reserve it now? read

3 previous conversations

Tags: vip-customer · pre-sale

SLA: 4 min remaining

Assigned to Camila

Real message statusSent, delivered and read (blue ✓✓): the agent knows exactly what happened to each reply.

Context before replyingThe contact profile shows previous conversations, tags and source channel, side by side with the chat.

Protected numberA sending queue with a human pace, gradual warm-up and dedicated proxies so WhatsApp does not go down.

Ecosystem

Connected to the rest of Centriu

The conversation does not die in the inbox. Link passes the context to the modules your team already uses, and every interaction turns into action in the right place.

LinkCareAgentOrbitFlow

Care

Becomes a ticket with the full conversation history attached.

Agent

AI agents reply and handle triage before the human.

Orbit

Updates the customer card and feeds the sales CRM.

Flow

Triggers automations from what happens during service.

Built for

Customer service and supportSupport and SuccessSales over WhatsAppE-commerceClinics and servicesAgenciesFranchises and multi-store

Module plans

Three tiers that unlock more as you grow. On Max, you get access to everything.

Starter

Essentials to start

Unified inbox across all channels
WhatsApp, email, chat and Instagram in one place
Tags and conversation segmentation
Conversation transfer with context

Pro

Full operation

Unified inbox across all channels
WhatsApp, email, chat and Instagram in one place
Tags and conversation segmentation
Conversation transfer with context
AI-generated quick replies
Immediate context with Orbit (CRM) data
Performance reports: AHT, CSAT and volume

Max

Everything

Everything unlocked

Unified inbox across all channels
WhatsApp, email, chat and Instagram in one place
Tags and conversation segmentation
Conversation transfer with context
AI-generated quick replies
Immediate context with Orbit (CRM) data
Performance reports: AHT, CSAT and volume
Smart routing by skill and context
Real-time SLA with per-conversation alerts
Queues and advanced high-volume routing
Permissions that mirror your hierarchy

See plans and pricing

Questions

Frequently asked questions

Bring your channels into one inbox

Put customer service under control

Connect WhatsApp, Instagram, Messenger and your website chat. Talk to a specialist and see Link applied to your operation.