The brain that orchestrates your AI across every channel
A conversational agent orchestrator that answers on WhatsApp, Instagram and Messenger with long-term memory, knowledge (RAG) and your own AI model — with observability and multi-tenant isolation from day one.
BYO LLM · Multi-tenant · Observable · LGPD by default
Your AI stops forgetting, overspending and working blind
The missing layer between your model and the customer: memory, knowledge, cost and observability in a single orchestrator.
Memory that does not reset every conversation
Customer profile and request state stay persisted: the agent remembers history, preferences and context across channels and sessions — instead of starting from scratch on every message.
End-to-end observability
Every response is traceable: which agent answered, which model, how much it cost and how long it took. Prometheus metrics, per-tenant cost limits and an append-only audit trail by default.
Multi-tenant and under your own key
Strict per-tenant isolation, RLS in the database and BYO LLM: use your own OpenAI, Anthropic or Google key, encrypted with AES-256-GCM. Your data, your model, your brand.
Everything an AI orchestrator needs to have
From the model to the audit, with governance and observability at every step.
Agent orchestrator
Automatic selection of the right agent and knowledge modules for each message, with controlled prompt assembly.
Multi-channel via Axis
One response, many channels: WhatsApp, Instagram, Messenger, site widget and voice — Axis delivers it to the end customer.
RAG with defense
Connected knowledge base and semantic retrieval, with an anti prompt-injection barrier for grounded and safe answers.
Encrypted BYO LLM
Your own key per agent — OpenAI, Anthropic (Claude) or Google (Gemini) — stored in AES-256-GCM. Switch models without migrating data.
Cost and quota under control
Daily and monthly limits per tenant, LLM circuit breaker and layered rate-limiting so nothing goes over budget.
Native auditing and LGPD
Append-only log with 5-year retention and a DSR endpoint (access, correction, deletion) to serve data subjects without workarounds.
From model to support in four steps
You connect, configure and turn on the channels — the orchestrator handles the rest.
Register the LLM key (OpenAI, Anthropic or Google) per agent — encrypted — and set the tenant cost limits.
Define persona, knowledge base (RAG), white-label branding and response rules on screen, without writing code.
Axis plugs WhatsApp, Instagram, Messenger, widget and voice into the orchestrator. The same intelligence serves everywhere.
Monitor cost, latency and quality, run evals and refine agents with real conversation history.
One intelligence, every channel — and you see it all
Synapse picks the agent, injects memory and knowledge, calls your model and returns the response ready for Axis to deliver. Every step is recorded: model, cost, latency and audit.
The brain connected to the rest of Centriu
Synapse is the intelligence layer. It talks to the modules that capture, serve and turn the conversation into results — without losing context along the way.
Made for
Module plans
Three tiers that unlock more as you grow. On Max, you get access to everything.
Starter
Essentials to start
- Multi-channel support
- Specialized AI agents
- Knowledge base with native RAG
Pro
Full operation
- Multi-channel support
- Specialized AI agents
- Knowledge base with native RAG
- Smart human handoff
- Multi-tenant architecture
- AI that suggests the next action
Max
EverythingEverything unlocked
- Multi-channel support
- Specialized AI agents
- Knowledge base with native RAG
- Smart human handoff
- Multi-tenant architecture
- AI that suggests the next action
- Voice support with Twilio
- Per-tenant rate limiting
- Separate admin panel
- Full audit trail and LGPD readiness