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Para empresas que querem crescer com controle

Um sistema para operar sua empresa com IA.

Vendas, marketing, atendimento, operação, financeiro e inteligência trabalhando sobre o mesmo contexto — para sua empresa ganhar escala sem perder controle.

Sua empresa inteira. Uma operação. IA trabalhando.

Para empresas de qualquer setor que querem crescer com estrutura, controle e inteligência.

Painel ilustrativo do Sistema Centriu com sete frentes trabalhando: atendimento, comercial, operação, agentes, inteligência, conteúdo e marketing. Cada frente mostra o trabalho concluído ou o próximo passo.

Representação ilustrativa do trabalho em execução

O problema

Sua empresa não deveria operar em pedaços

Não é falta de ferramenta. É que cada ferramenta resolve um pedaço, e ninguém é dono do todo. O custo disso não aparece numa fatura — aparece no mês seguinte.

  • Sistemas que não se falam

    O mesmo dado é digitado de novo — e cada cópia conta uma história diferente.

  • Dados duplicados

    Ninguém sabe qual versão é a verdadeira na hora de decidir.

  • Conversas perdidas

    O cliente repete o contexto a cada canal e a cada pessoa.

  • Tarefas espalhadas

    O trabalho vive em planilhas, mensagens e na memória de alguém.

  • Decisões sem contexto

    A escolha é feita com o recorte que estava à mão, não com o que importava.

  • Automações desconectadas

    Cada ferramenta automatiza um pedaço e ninguém enxerga o todo.

Nenhum desses problemas se resolve comprando mais um software. Eles se resolvem quando a operação inteira passa a trabalhar sobre o mesmo contexto.

A resposta

Tudo trabalha sobre o mesmo contexto.

A Centriu não é uma coleção de produtos. É uma plataforma em que clientes, áreas e agentes leem e escrevem no mesmo lugar.

Cliente 360

Um contexto, não vários cadastros

Cada conversa, tarefa, campanha, cobrança e decisão fica ligada ao cliente e à operação — não a um sistema isolado.

  • Clientes
  • Comercial
  • Atendimento
  • Operação
  • Financeiro
  • Marketing
  • Inteligência
  • Agentes
  • Consultoria

As áreas abaixo são partes da mesma operação, não produtos separados. Elas compartilham conta, permissões e histórico.

IA que trabalha — não um chatbot ao lado

A inteligência artificial da Centriu participa da operação: entende contexto, prepara trabalho, executa rotinas e pede aprovação quando importa.

Entende o contexto

Lê a operação, o cliente e o histórico antes de propor qualquer coisa.

Prepara o trabalho

Redige, organiza, calcula e deixa pronto para revisão humana.

Executa rotinas

Roda o que é repetitivo dentro dos limites definidos pela empresa.

Recomenda a próxima ação

Cruza áreas, identifica prioridade e mostra o motivo da recomendação.

Pede aprovação

O que é sensível passa por uma pessoa antes de valer. Sem exceção silenciosa.

Mantém histórico e aprende

Registra o que aconteceu e usa o resultado para melhorar a próxima decisão.

O que a Centriu faz

Uma plataforma, várias frentes de trabalho. Tudo no mesmo contexto, com a IA participando do que dá para acelerar.

Comercial

CRM, pipeline, oportunidades, propostas, follow-up e automações.

Atendimento

WhatsApp, Instagram, Messenger, chat do site e e-mail no mesmo contexto.

Operação

Tarefas, responsáveis, prazos, aprovações, agenda e capacidade.

Financeiro

Contas, cobranças, caixa, fiscal, margem, IR, orçamento e inteligência econômica.

Marketing

Planejar, produzir, aprovar, publicar e medir conteúdo e campanhas.

Inteligência

Painéis, alertas, previsões, recomendações e leitura executiva.

Agentes

Rotinas executadas continuamente pela IA com controle e aprovação.

Consultoria

Diagnóstico, estratégia, transformação, acompanhamento e especialistas.

Para quem é

Para empresas que querem crescer — e crescer certo.

A Centriu faz sentido quando o volume aumenta e a estrutura precisa acompanhar. Não é sobre setor nem tamanho: é sobre a operação conseguir sustentar o próximo estágio.

As vendas crescem, mas o processo não acompanha.

As áreas trabalham separadas e o cliente sente.

A operação depende de pessoas específicas.

O financeiro ficou complexo e o caixa perde visibilidade.

O atendimento cresce em volume e em canais.

A IA entra sem contexto, controle ou histórico.

Se a empresa ainda não começou a crescer, a Centriu também ajuda a preparar a estrutura para o primeiro salto.

Ver a Centriu funcionando
Consultoria

Tecnologia sozinha não resolve uma operação mal desenhada.

A Centriu combina tecnologia, inteligência, método e acompanhamento. A consultoria diagnostica, desenha, implanta e acompanha — com evidências, não com apresentação.

A participação de especialistas depende da solução e do contrato. Não é um item incluído automaticamente em toda contratação, e não prometemos acompanhamento humano ilimitado.

Veja a Centriu funcionando na sua operação

Uma conversa para entender onde a sua operação perde tempo, dinheiro ou capacidade — e o que a Centriu faria primeiro.

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problema

Customer Support Automation: One AI-Assisted Inbox Instead of Six Open Tabs

Customer support automation, in the Centriu sense, is not a bot that pretends to be a person. It never lets you reach one. Centriu Link is the system that unifies WhatsApp, Instagram Direct, Messenger, web chat and the company Gmail into one inbox. It has a shared customer history. It lets an AI layer answer catalog questions. It can book, reschedule or cancel appointments by checking the team’s real calendar. It hands the conversation to a human when a request needs judgment, a promise, or a price the AI cannot state on its own. Nothing about the request queue depends on which channel it arrived on. The customer’s history stays continuous across all five.

Centriu Link em notebook, tablet e celular — Customer Support Automation: One AI-Assisted Inbox Instead of Six Open Tabs

What "customer support automation" actually means here

Most companies that outgrow a single shared inbox go through the same sequence. They have a personal WhatsApp Business number that only one person can see. They have an Instagram account nobody checks after 6pm. They have a Messenger inbox that quietly fills up with unanswered questions. They have a live-chat widget on the website that nobody staffs. They have a company email inbox where customer questions sink under everything else. Support automation, as Centriu Link builds it, does not mean replacing the team. It means putting all five channels (WhatsApp, Instagram Direct, Messenger, web chat and Gmail) behind one inbox. This inbox has one history per customer. It lets an AI layer handle the repeatable half of the workload. This includes menu questions, availability, and simple scheduling. It keeps every judgment call — a complaint, a refund, an exception to a policy — with a person.

This matters because the failure mode of most "AI support" products is the opposite. They use a bot that answers everything. This includes questions it should never answer alone. They never tell the customer how to reach a human. Link is built around the reverse default. The AI knows its own boundary. It hands off automatically when a request crosses it.

  • Most companies that outgrow a single shared inbox go through the same sequence. They have a personal WhatsApp Business number that only one person can see. They have an Instagram account nobody checks after 6pm. They have a Messenger inbox that quietly fills up with unanswered questions. They have a live-chat widget on the website that nobody staffs. They have a company email inbox where customer questions sink under everything else. Support automation, as Centriu Link builds it, does not mean replacing the team. It means putting all five channels (WhatsApp, Instagram Direct, Messenger, web chat and Gmail) behind one inbox. This inbox has one history per customer. It lets an AI layer handle the repeatable half of the workload. This includes menu questions, availability, and simple scheduling. It keeps every judgment call — a complaint, a refund, an exception to a policy — with a person.

  • This matters because the failure mode of most "AI support" products is the opposite. They use a bot that answers everything. This includes questions it should never answer alone. They never tell the customer how to reach a human. Link is built around the reverse default. The AI knows its own boundary. It hands off automatically when a request crosses it.

How Centriu Link automates the repeatable half of support

Link connects WhatsApp (via QR Code, the same pairing flow as WhatsApp Web, or through Meta’s official cloud API), Instagram Direct, Messenger, the website’s own chat widget and the company Gmail into one inbox. Every conversation from the same customer shares one continuous history. This is true regardless of which channel they used. An AI layer answers questions against the business’s own catalog. This includes services, availability, and simple policy questions. It can check the team’s real calendar to book, reschedule or cancel an appointment on its own. This is inside the response volume included in the plan.

The moment a request needs a human judgment call, the conversation is handed to a person. This includes a price exception, a complaint, or anything the AI is not confident about. The full history is already visible. So nobody has to ask the customer to repeat themselves. When Centriu Axis is also in place, internal approvals and follow-ups tied to that customer’s request can be tracked. This is done with the same discipline the team already uses for content and delivery approvals.

What is actually built today

  • One inbox for WhatsApp (QR Code pairing or Meta’s official API), Instagram Direct, Messenger, web chat and Gmail. This has one continuous history per customer.

  • AI answers to catalog questions. These are drawn from what the business itself registers. This is not a generic script.

  • AI-driven scheduling checks the team’s real calendar before booking, rescheduling or cancelling an appointment.

  • Automatic handoff to a human the moment a request needs judgment the AI should not make alone.

  • Automatic PDF quote generation once a deal is confirmed. This is sent in the same conversation thread.

  • Three tiered plans (Starter, Pro, Max) that differ only in the volume of AI-handled responses included. Every channel and feature is available on every tier.

What changes operationally

The concrete change is structural, not a promised percentage. You get one inbox instead of five unconnected apps. You get one customer history instead of whatever fit in someone’s memory. You have a queue where the simple questions get answered immediately. The complex ones land, with full context, in front of a person. What that is worth to a specific team depends on their own volume and mix of simple-versus-complex requests. Centriu does not attach a number to it that would hold true for every business.

  • The concrete change is structural, not a promised percentage. You get one inbox instead of five unconnected apps. You get one customer history instead of whatever fit in someone’s memory. You have a queue where the simple questions get answered immediately. The complex ones land, with full context, in front of a person. What that is worth to a specific team depends on their own volume and mix of simple-versus-complex requests. Centriu does not attach a number to it that would hold true for every business.

A Tuesday at a mid-size dental clinic network (illustrative scenario, not a real client)

At 8:10am, a patient messages on Instagram. They ask whether the clinic has weekend availability. The AI checks the real calendar. It confirms a Saturday slot exists and books it. The same patient’s WhatsApp history from a prior visit is already attached to the conversation. So nothing gets asked twice.

At 11am, a different patient writes on WhatsApp. They ask to change the price they were quoted for a procedure. The AI recognizes this needs a person’s judgment. It hands the conversation to the front-desk lead. This person already sees the full thread. This includes Instagram and WhatsApp messages from that same patient, merged into one view.

By 4pm, a message arrives on the website’s chat widget. This happens after the front desk has left for the day. The AI answers the patient’s question about what to bring to the first appointment. It does this directly from the clinic’s own catalog entry. It does not wait until the next morning.

A Tuesday at a mid-size dental clinic network (illustrative scenario, not a real client)

How to start

Frequently asked questions

Does the AI ever pretend to be a human agent?

No. The design principle is the opposite. The AI answers what it can answer confidently from the business’s own catalog and calendar. It hands off to a person for anything that needs judgment. It is not built to disguise itself as a human.

Can the AI book an appointment on its own?

Yes, within the response volume included in the plan. It checks the team’s real calendar before confirming, rescheduling or cancelling. So it never double-books against what is actually free.

What happens after the AI’s included response volume runs out?

The AI stops answering until the volume resets. Link does not silently switch every remaining conversation to a human agent. It does not bill extra for going over.

Does Link handle phone calls or a call center queue?

No. Link covers WhatsApp, Instagram Direct, Messenger, web chat and Gmail. It is not a telephony or call-center product.

How is this different from a generic chatbot?

A fixed-menu chatbot cannot recognize when a conversation needs a human. It just keeps offering scripted options. Link’s AI is built to detect that boundary and hand off. It has the full customer history already attached for whoever picks it up.

What does Centriu Link cost?

Three paid tiers — Starter, Pro and Max — with no free version. All five channels and every feature (scheduling, quoting, catalog answers) are available on every tier. The only difference is how much AI-handled response volume is included.

See how Centriu Link automates customer support

Customer support automation, in the Centriu sense, is not a bot that pretends to be a person. It never lets you reach one. Centriu Link is the system that unifies WhatsApp, Instagram Direct, Messenger, web chat and the company Gmail into a single inbox. This inbox has a shared customer history. It lets an AI layer answer catalog questions. It can book, reschedule or cancel appointments by checking the team’s real calendar. It hands the conversation to a human when a request needs judgment, a promise, or a price the AI cannot state on its own. Nothing about the request queue depends on which channel it arrived on. The customer’s history stays continuous across all five.