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Centriu
Centriu Editorial

Strategy, operations and technology written by people who run SaaS.

6 pillars connected to 19 Centriu systems. Original frameworks and in-depth analyses — no fluff, no clichés.

10 articles published

Featured

Cryptographic Inventory for Post-Quantum Migration
Governança e segurança

Cryptographic Inventory for Post-Quantum Migration

Post-quantum cryptography is no longer an exclusively experimental topic. Organizations need to identify where RSA, ECC, certificates, keys, and cryptographic libraries support critical processes. This article proposes a method for building a risk-oriented cryptographic inventory, defining migration waves, and requiring crypto-agility from vendors. The objective is to turn a long, technical transition into a governable program.

9 min

Latest posts

The most recent posts from Centriu Editorial.

Data contracts vs. observability for AI
Dados e inteligência

Data contracts vs. observability for AI

Data contracts and data observability are often treated as alternatives. They are not. Contracts define what a source must deliver; observability reveals what actually happened in production. This comparison details architecture, operations, metrics, and decision criteria for using both precisely in analytics and AI systems.

9 min
First Contact Resolution with AI
Atendimento e experiência

First Contact Resolution with AI

Responding quickly does not mean resolving the issue. In AI-enabled operations, first contact resolution is only valid when customers complete their request without repeating information, switching channels, or returning shortly afterward. This article presents a method for redefining FCR, instrumenting the journey, and preventing automation from inflating indicators while increasing customer effort.

10 min
SaaS renewal governance with the FAROL Framework
Governança e segurança

SaaS renewal governance with the FAROL Framework

SaaS renewal governance must go beyond tracking contract dates. This article introduces the FAROL Framework, a six-step method for deciding whether to renew, right-size, consolidate, renegotiate, or retire applications. The model connects actual usage, operational criticality, risk, architecture, and financial value. The result is a more defensible portfolio, with less waste and lower vendor exposure.

8 min
Continuous evaluation of AI agents: a practical method
IA empresarial

Continuous evaluation of AI agents: a practical method

Continuous evaluation of AI agents turns quality into an operational practice rather than a one-time project review. The method combines case sets, outcome metrics, trajectory analysis, and calibrated human review. The focus should be on the real effect of the action taken, not just the apparent quality of the final response. This helps teams reduce regressions, constrain autonomy where risk exists, and learn from real failures.

9 min
AEO: how to operate visibility in AI responses
Marketing e crescimento

AEO: how to operate visibility in AI responses

Answer engine optimization, or AEO, has become an operational acquisition function. B2B buyers use AI tools to compare vendors, validate requirements, and create shortlists. This reduces the value of raw traffic as a standalone metric. The priority is to build verifiable evidence, citable pages, and a measurement routine that connects presence in responses to pipeline.

6 min
Data SLOs: the Rastro method for reliable AI
Dados e inteligência

Data SLOs: the Rastro method for reliable AI

Data quality is no longer just a reporting issue. With AI connected to operational processes, a delay, schema break, or poorly defined metric can produce wrong decisions at scale. This article presents the Rastro method, a six-step framework for implementing risk-oriented data SLOs. The goal is to turn reliability into a measurable operational capability.

8 min

Editorial pillars

Each pillar is a complete strategic front. Explore the collection of articles by area.

Latest articles

Cryptographic Inventory for Post-Quantum Migration
Governança e segurança

Cryptographic Inventory for Post-Quantum Migration

Post-quantum cryptography is no longer an exclusively experimental topic. Organizations need to identify where RSA, ECC, certificates, keys, and cryptographic libraries support critical processes. This article proposes a method for building a risk-oriented cryptographic inventory, defining migration waves, and requiring crypto-agility from vendors. The objective is to turn a long, technical transition into a governable program.

9 min
Data contracts vs. observability for AI
Dados e inteligência

Data contracts vs. observability for AI

Data contracts and data observability are often treated as alternatives. They are not. Contracts define what a source must deliver; observability reveals what actually happened in production. This comparison details architecture, operations, metrics, and decision criteria for using both precisely in analytics and AI systems.

9 min
First Contact Resolution with AI
Atendimento e experiência

First Contact Resolution with AI

Responding quickly does not mean resolving the issue. In AI-enabled operations, first contact resolution is only valid when customers complete their request without repeating information, switching channels, or returning shortly afterward. This article presents a method for redefining FCR, instrumenting the journey, and preventing automation from inflating indicators while increasing customer effort.

10 min