Ombudsman
Centriu Ombudsman
The Ombudsman is the second level of support. It steps in when your case has already been through customer service and was not resolved, or when you disagree with the answer you received. Every submission gets a conclusive reply within 30 days.
You need a customer service case number
To reach the Ombudsman you must have filed a customer service contact first and provide its case number. Do not have one yet? File with customer service.
Reply deadline
Up to 30 days, extendable by the same period with justification (Brazilian Law 13.460/2017).